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Policies for Encore Music Academy
Refund and Exchange Policy
There are no refunds on tickets - all sales are final.
No ticket exchanges done on day of show (for that day's show). Other exchanges can be made by contacting the box office.
There are no refunds on tickets - all sales are final.
No ticket exchanges done on day of show (for that day's show). Other exchanges can be made by contacting the box office.
General Policies
Tuition may be paid by cash, check, or credit card. Individuals may register and pay online, by mail—send payment to: EMA, 87 North Williams Street, Crystal Lake, IL 60014 or drop in to our downtown office at same address.
For Chamber Music, Classes and Summer Programs payment-in-full is due at time of registration.
For EMA Youth Orchestra, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Encore Youth Choir, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Voices in Harmony, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Private Instruction, payment is due at time of registration. Participants may pay in full or select a payment plan. A $25 late fee will be assessed for current students paying for lessons after the registration period is closed.
Individuals are responsible for paying their tuition on time. A $25 late fee will be assessed per month of outstanding balance. Individual participation in classes, choirs or private lessons may be forfeited at any time without refund for non-payment.
A $25 fee will be assessed for any returned check.
Tuition Support
Need-based financial aid is available to all families and individuals. We believe that music is an integral part of everyone's life. Read our Diversity, Equity and Inclusion Statement below. Find out more about our Financial Aid Application and Award process.
Diversity, Equity and Inclusion Statement
We at Encore Music Academy (EMA) dedicate ourselves to creating a welcoming environment. That commitment is inseparable from our commitment to diversity, equity and inclusion. Central to our mission is that all abilities, all ages, and all people have full opportunity to thrive. We know diversity is key to individual growth and music education excellence. Our community is stronger when the voices of all people come together without fear. EMA expects that all relationships among persons in EMA will be professional. We work to build a community free of bias, prejudice, discrimination and harassment. It is the policy of EMA to ensure equal opportunity. EMA does not and will not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, age, national origin, disability, marital status, sexual orientation, military status or any other characteristic protected by federal, state, or local laws and regulations.
Make-Up and Cancellations
EMA reserves the right to cancel a session due to low enrollment. If EMA has to cancel a class/lesson, a make-up class/lesson may be offered. Make-up classes/lessons will not be offered due to individual absence. Classes/lessons missed due to an individual absence are non-refundable. There are no make-ups or refunds for missed choir or orchestra rehearsals.
Withdrawals and Refund Policy
Individuals wishing to withdraw must notify EMA in writing to the Executive Director. The withdrawal request is effective on the date received by the Executive Director and cannot be made retroactive. Withdrawal requests before the start of a term will be granted a full refund, except for choir deposits and retreat fees. Refunds after the first class or rehearsal will be pro-rated and will not be granted after the second class or third rehearsal.
Statement of Authorization
Medical Authorization
I hereby authorize the staff or parent volunteers of Encore Music Academy to obtain medical treatment in the event of an emergency. I release Encore Music Academy, their employees, and volunteers from any claim of liability in connection therewith.
Tuition may be paid by cash, check, or credit card. Individuals may register and pay online, by mail—send payment to: EMA, 87 North Williams Street, Crystal Lake, IL 60014 or drop in to our downtown office at same address.
For Chamber Music, Classes and Summer Programs payment-in-full is due at time of registration.
For EMA Youth Orchestra, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Encore Youth Choir, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Voices in Harmony, payment is due at time of registration. Participants may pay in full or select a payment plan.
For Private Instruction, payment is due at time of registration. Participants may pay in full or select a payment plan. A $25 late fee will be assessed for current students paying for lessons after the registration period is closed.
Individuals are responsible for paying their tuition on time. A $25 late fee will be assessed per month of outstanding balance. Individual participation in classes, choirs or private lessons may be forfeited at any time without refund for non-payment.
A $25 fee will be assessed for any returned check.
Tuition Support
Need-based financial aid is available to all families and individuals. We believe that music is an integral part of everyone's life. Read our Diversity, Equity and Inclusion Statement below. Find out more about our Financial Aid Application and Award process.
Diversity, Equity and Inclusion Statement
We at Encore Music Academy (EMA) dedicate ourselves to creating a welcoming environment. That commitment is inseparable from our commitment to diversity, equity and inclusion. Central to our mission is that all abilities, all ages, and all people have full opportunity to thrive. We know diversity is key to individual growth and music education excellence. Our community is stronger when the voices of all people come together without fear. EMA expects that all relationships among persons in EMA will be professional. We work to build a community free of bias, prejudice, discrimination and harassment. It is the policy of EMA to ensure equal opportunity. EMA does not and will not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, age, national origin, disability, marital status, sexual orientation, military status or any other characteristic protected by federal, state, or local laws and regulations.
Make-Up and Cancellations
EMA reserves the right to cancel a session due to low enrollment. If EMA has to cancel a class/lesson, a make-up class/lesson may be offered. Make-up classes/lessons will not be offered due to individual absence. Classes/lessons missed due to an individual absence are non-refundable. There are no make-ups or refunds for missed choir or orchestra rehearsals.
Withdrawals and Refund Policy
Individuals wishing to withdraw must notify EMA in writing to the Executive Director. The withdrawal request is effective on the date received by the Executive Director and cannot be made retroactive. Withdrawal requests before the start of a term will be granted a full refund, except for choir deposits and retreat fees. Refunds after the first class or rehearsal will be pro-rated and will not be granted after the second class or third rehearsal.
Statement of Authorization
Medical Authorization
I hereby authorize the staff or parent volunteers of Encore Music Academy to obtain medical treatment in the event of an emergency. I release Encore Music Academy, their employees, and volunteers from any claim of liability in connection therewith.
